Privacy Policy
Last updated: July 21, 2026
1 Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This includes your name, email address, password, phone number, and payment information. We also automatically collect certain information when you use our service, including your IP address, browser type, device information, pages viewed, and content watched.
2 How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions and send related information, send promotional communications (with your consent), monitor and analyze trends and usage, detect and prevent fraudulent transactions and other illegal activities, and comply with legal obligations.
3 Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our platform, processing payments (Razorpay), and delivering emails. These parties are contractually obligated to keep your information confidential.
4 Payment Security
All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit card details on our servers. Razorpay's privacy policy governs the use of your payment information.
5 Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
7 Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at hello@cinevault.com.
8 Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13.
9 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date above.
10 Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@cinevault.com.